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Cyber Security
& Tech Support

The support you need to grow and safeguard your business

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Risk management with professional support!

Keep your website secured

Mandatory software updates

Website improvements

KEEP YOUR WEBSITE SECURED

30,000 websites get hacked daily around the world. Don’t let this happen to yours.

With NetStripes’ Support Plan, your website will be ensured ultimate security from hacking, malware and other malicious activity. Providing your online business with regular backups will help restore your website so even when compromised, you won’t lose everything.

Regular backups will help you recover from:

  • Hacking attacks
  • Data corruption
  • Server Failure (including the 8 hours of failure that is not guaranteed by hosting companies)

Protect your business, brand & yourself. Request your NetStripes Support Plan now!

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Support Services

GET YOUR MANDATORY SOFTWARE UPDATES

All software is regularly updated.

This is important for improving reliability and bug fixes, adding features and functionality but also to protect against ever increasing hacking attacks.

It is essential whenever there is an update released for WordPress (the software platform that your website is built on) that your website is updated to run on the new version of WordPress.

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A laptop showing update software

INNOVATIONS AND IMPROVEMENTS TO YOUR WEBSITE

When your business grows, so does your website.

An updated website is an asset to any business, and we want to help make sure your website stays up to date with the least amount of effort on your part.

In addition, if you have any new innovations that you want to add to your website, we’ll help you implement them with our highly personalized level of service! All you have to do is send us an email with your requirements and our expert developers will ensure it is completed on time to your satisfaction.

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Support Services

WHAT’S INCLUDED?

Content updates

You provide the content, we’ll do the rest!

Adding new features

Need an upgrade? Payment Gateways, Booking system, Live chat etc

Bug fixing caused by third party plugins

We resolve third party issues fast.

Maintenance tasks

SSL updates, WordPress version and plugin updates

Technical advice

Guaranteed the best solutions and workarounds in the market.

CHOOSE THE BEST SUPPORT PLAN FOR YOUR BUSINESS

Survival Plan

$ 499/ 6 months

Need us to maintain the basics of running a website for you?

This package will suit your Solopreneur website to get your security basics correct.

ESSENTIAL SUPPORT

Basic essentials for your business

1 hour of support services

Additional hours AUD 125/hr

excl GST

One time complete backup(5 Gb)

4 hr response Time

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Priority Plan

$ 1399 / 6 Months

Need to take a break from technical issues and focus more on your business?

This package will suit you well to get you geared up and maintain your website.

PRIORITY SUPPORT

We treat you with priority

3 Hours of support services

Additional hours AUD 110/hr

excl GST

Weekly backups up to 3 weeks (5 Gb)

2 hr response Time

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VIP Plan

$ 1949 /6 MONTHS

Giving serious business owners all the technical support they need.

This package will suit you well if you need the experts to look after your website.

VIP Support

Hourly support based on the duration

5 Hours of support services

Additional hours AUD 90/hr

excl GST

Weekly backups up to 5 weeks (10 Gb)

1 hr response Time

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*All prices are subject to GST at applicable rates and are in Australian dollars. (GST is applicable to Australian customers only).

*Payments are via direct debit and will be made monthly over a 6 month period.

*The success of plans is dependent on extensive cooperation by customers.

JUST A FEW OF THE REASONS TO CHOOSE US

  • Personalised service tailor-fit to your needs
  • Quality and service you can rely on
  • Responsiveness
  • Expert advice
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Technical Support Specialist in a meeting with a client

ONE-OFF SUPPORT FOR YOUR QUICK FIXES

If you only want a quick fix without the security and backups, these support packs are just the thing you want.

These support packs will help you to get you started and resolve your immediate issues. We will be covering all basic technical support activities under support packs.

8 hours packs

AUD 960 excl GST

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15 hours pack

AUD 1500 excl GST

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25 hours pack

AUD 2250 excl GST

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INTEGRATIONS TO SPUR YOUR GROWTH

Find the specialised software that’s right for your business. Choose from inventory management, invoicing, time tracking, and more.













Frequently Asked Questions

Why do I need Support Pack?

Answer here

Is hacking really a threat to me?

Answer here

Do I really need to be worried about server crash?

Answer here

Why do I need to update my WordPress version?

Answer here

Which software need constant updating and why?

Answer here

What is an SSL Certificate? Do I need it on my website?

Answer here

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                  Terms & Conditions

                  The Client hereby engages NetStripes (the Provider), on a non-exclusive basis to provide the Services to the Client, and the Provider hereby accepts that engagement and agrees to provide the Services to the Client, in accordance with the terms below. All services are provided under NetStripes Service agreement.

                  The following steps describe the terms of engagement of this project.

                  • Design, create and manage your Digital Advertising campaigns as per the plan signed-up for:
                    • Social Media Advertising
                    • Retarget Advertising
                    • Provide periodic reports
                    • Provide monthly guidance through scheduled advisory meetings.
                  • Provide website technical support as per plan signed up for:
                  • Provide website technical support as per plan signed up for:
                    • Weekly backups of your website.
                    • Technical support requests for your website.
                    • Carry out periodic software and plugin updates related to your website.

                  Digital Advertising Campaigns:

                  In ensuring the project is kept to timelines, the client is to provide, approval or any request for changes within 3 business days of receiving our draft design.  Maximum time for design approval or request for any changes should be no longer than 3 days (due date) and any subsequent changes need to be approved within 24 hours (revised due date) of the change being sent to you.

                  If no feedback is received within the given time, NetStripes will proceed to the next step of the project with the available information at hand.

                  The above timelines and process will also be adhered to whenever approval is required from the client throughout the project cycle.

                  • Changes in design are generally not recommended once advertising begins as it hampers advertising performance and incurs additional effort and cost. Any such changes will be quoted for separately at a nominal rate of $100 an hour.
                  • New advertising or advertisements requested once the project has commenced will be quoted separately.
                  • Content: The client is required to supply images and content required for your advertising.  We will advise you of the required content via email. The content may include, but is not limited to, photographs, written copy, logos and other printed material mutually agreed. In achieving timeline and cost related goals of the project, the content required is to be provided by the client within a week of the request.  Content delays impact project timeline, and may also hinder results due to importance of getting timing right in most advertising campaigns.
                  • Continued delays in providing approval or content - Clients are advised that continued delays in providing content or approval has an impact on project costs due to increased cost of resources in coordination, design and development. Every week the project is delayed due to delays in approvals, and content delivery will incur a nominal fee of $150 per week in meeting these costs.

                  Website Technical Support

                  Service Delivery

                  Coverage parameters specific to the service(s) covered in this Agreement are as follows:

                  • Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday
                  • Emails received outside of office hours will be collated. However, no action is guaranteed until the next working day within the agreed SLA.

                  Service Requests

                  In support of services outlined in this Agreement, NetStripes will respond to service related incidents and/or requests submitted within the following time frames:

                  • 0-8 hours (during business hours) for issues classified as High priority.
                  • Within 48 hours for issues classified as Medium priority.
                  • Within 5 working days for issues classified as Low priority.

                  You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website or your advertising.

                  1. Consequential Loss ‐ NetStripes shall not be liable for any loss or damage, which you may suffer which is in any way attributable to any delay in performance or completion of our contract, and however that delay arises.
                  2. The Provider shall have personal liability for, and hereby irrevocably indemnifies and covenants to hold the Client harmless from and against, any and all Losses that may be suffered by the Client and which arise, directly or indirectly, in connection with any breach of this agreement by the Provider and/or any negligent or other tortious conduct in the provision of the Services.
                  3. The Client shall have personal liability for, and hereby irrevocably indemnifies and covenants to hold the Provider harmless from and against, any and all Losses that may be suffered by the Provider and which arise, directly or indirectly, in connection with any breach of this agreement by the Client and/or any negligent or other tortious conduct in the provision of the Services.

                  1. Disclaimer ‐

                  1.1 Ownership of Design - the ownership of the advertising designs which includes final design and development belongs to NetStripes until the completion and full payment of the campaign. Your right to use the designs immediately ceases and the licenses granted under this agreement terminated if you do not pay your instalments on time and NetStripes shall be entitled to immediately remove all material from the advertising platforms.

                  1.2 Ownership of intellectual property rights - You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material that you supply to us to include in your advertising campaigns.

                  1.3 NetStripes assumes no liability for the financial results and outcomes.

                  1.4 To the full extent permitted by law, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise (other than the express provisions of these terms and conditions) relating in any way to the services we provide to you are excluded. Without limiting the above, to the extent permitted by law, any liability of NetStripes under any term, condition, warranty or representation that by law cannot be excluded is, where permitted by law, limited at our option to the replacement, repair or resupply of the services or the payment of the cost of the services that we were contracted to perform.

                  If you are in agreement of the above please Sign Up below in order to process your request and proceed with the development of your Advertising.

                  Thanking you

                  Sincerely

                  Your NetStripes Team

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